Apply for the position of a Customer Satisfaction Representative at DSLPharma – 3 Open Positions

 

Apply for the position of a Customer Satisfaction Representative at DSLPharma – 3 Open Positions

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users. We manufacture different drugs for improve livestock’s health. Our product is specially tailored to suit the environmental sustainability of livestock’s within Nigeria. Our animal health products undergo rigorous quality control to be certified fit for use on farm animals.

We are recruiting to fill the position below:

Job Title: Area Customer Satisfaction Representative

Locations: Kano, Oyo and Edo

Employment Type: Full-time

Job Purpose

As the Area Sales Manager, your role will be critical in supporting the sales team and contributing to the achievement of sales targets and objectives within your region. This includes managing sales operations, developing effective sales strategies, and building strong relationships with customers to drive business growth and enhance customer satisfaction

Roles and Responsibilities

1. Collaborate with internal teams to ensure smooth implementation of sales plans, on-time delivery of products/services, and resolution of customer concerns.

2. Create and deliver sales forecasts, budgets, and reports to senior management, offering insights on sales performance, market trends, and areas for enhancement.

3. Attend industry events, conferences, and trade shows on behalf of the company to boost product visibility, generate leads, and strengthen brand presence in the region.

4. Adhere to the company’s values and ethical principles in every interaction, upholding professionalism, integrity, and a positive brand image..

5. Develop and execute strategic sales plans to achieve or surpass revenue targets and business objectives within the assigned area.

6. Lead, manage, and motivate a team of sales representatives, providing guidance, coaching, and support to optimize performance and drive results.

7. Establish clear sales targets and Key Performance Indicators (KPIs) for the sales team, monitor their progress, and provide feedback and guidance as needed.

8. Maintain records of product inventory in stores within the designated territory.

9. Train new sales representatives, ensuring they possess the necessary skills, knowledge, and resources to succeed in their roles.

10. Conduct regular sales meetings, performance reviews, and training sessions with the sales team to provide updates, share best practices, and address challenges.

Qualifications & Experience

  1. Minimum of Bachelor’s Degree in Business Administration, DVM, Marketing, or a related field.
  2. Minimum of 5-7 years of experience in sales, with at least 2-3 years in a leadership or managerial role, preferably in a relevant industry or sector.
  3. Proven track record of success in driving sales growth, achieving targets, and building strong customer relationships.
  4. Strong leadership and management skills, with the ability to inspire, motivate, and develop a high-performing sales team.
  5. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels

Required Skills and Qualities:

  1. Strategic Thinking, Communication, Relationship Building
  2. Sales Management, Analytical Skills, Customer Focus
  3. Adaptability, Teamwork, Business Acumen
  4. Negotiation Skills, Time Management

 Behavioral Competencies You Must Have:

  1. Leadership, Integrity, Adaptability, Initiative
  2. Problem-Solving Orientation
  3. Effective communication
  4. Collaboration, Resilience
  5. Team Collaboration, Decision-Making
  6. Image/brand representation of the company

Application Closing Date: 18th June, 2024.

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Method of Application

Interested and qualified candidates should send their updated resume / CV to: job@dslpharma.com using the job title as the subject of the mail.

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